It's now been two years since the launch of the www.mybxl.be citizen portal. We're also celebrating the anniversary of BRUCE, the complete, modular ecosystem and digital tool for City of Brussels employees!
Since the portal went live, almost 300,000 citizens have used the platform, creating more than a quarter of a million files. Today, more than two-thirds of the digitized products available are carried out digitally, with almost 1,000 citizens logging on daily.
BRUCE is a complete, modular ecosystem, with a core consisting of a CRM, a knowledge module, a process modeler and a self-service portal. Peripheral components such as authentication, mail processing, electronic signature and more enable digitalization and 24/7 citizen service.
But the adventure has only just begun! We're continuing to optimize our processes, simplify the back office and extend digital services to other areas such as mobility, education and childcare.
In the capsule below, discover how BRUCE and the portal are adapting to the changing needs of citizens and agents, taking advantage of future technological developments. Eventually, it will be able to respond more precisely to the needs of citizens as well as the various types of users passing through our city.